In 2018, the Bryan Board of Public Affairs—BMU’s governing body—initiated a strategic planning process, the first such strategic planning process in more than 20 years. The strategic plan encompasses the period 2019-2022 to help preserve for Bryan residents, businesses and institutions the many benefits of living and working in a municipal utility community. The Board of Public Affairs, BMU senior staff, and participants from each utility department comprised the strategic planning team.
The strategic planning team worked through a series of sessions to update BMU’s vision, mission and values; review organizational strengths, weaknesses, opportunities and threats; identify key strategic issues for the next three years; develop objectives to achieve the strategic goals; and establish success measures to track the strategic plan’s progress.
To ensure that the strategic plan reflects community priorities, BMU staff conducted face-to-face interviews to collect customer opinion information. The Board selected Hometown Connections, Inc., public power’s utility services organization, to facilitate development of the strategic plan with the Board and staff. The primary objective of the strategic plan is to support BMU’s continuing excellence in providing safe, reliable, competitively-priced and environmentally-responsible utility services that are focused on the customer and community and protected through superior financial, technology, and workforce management.